FAQ
FAQ
Everything you need to know before you pull up a chair. Still stuck? We're one email away.
Getting Started
New to mahjong? Start here.+
Welcome to the table. Mahj Mood sets and accessories work with any standard American mahjong ruleset, so whether you're learning from your mom's mahj group or just picked up a rulebook last week, you're in the right place. No experience required, no gatekeeping, ever.
Do I need anything besides a tile set to play?+
You'll want a rack for each player (4 total) and a mat is optional but makes for a much better table. Pushers are a nice upgrade if your racks don't already include them. Check out Shop the Mood to build your full set.
Ordering & Pre-Orders
What does "pre-order" mean?+
Pre-order items are in production and haven't landed in our warehouse yet. When you pre-order, you're reserving your set ahead of a limited run. Estimated ship dates vary by item and are always listed on the product page, and we'll email your tracking number the moment it's on its way.
Can I cancel a pre-order?+
Pre-orders are final sale, like most mahjong brands. You'll see an acknowledgment at checkout confirming this before your order is placed. If you have questions before you order, reach out to mahjmood@gmail.com and we're happy to help.
My item is marked "sold out, restocking soon." What does that mean?+
It means the design isn't gone for good. We sold through our current run and a new batch is on the way. Check the product page for the estimated restock window, or follow us on Instagram (@mahj_mood) for restock drops.
Shipping
Do you ship internationally?+
Not at this time — we currently ship within the U.S. only.
Do you offer payment plans?+
Not at this time.
When will my order ship?+
Standard orders go out within 3 to 4 business days of payment. Once it ships, you'll get a confirmation email with tracking.
How long does shipping take?+
Standard shipping is 5 to 7 business days. Need it faster? Expedited shipping (3 business days, guaranteed) is available at checkout.
Do you ship to P.O. boxes?+
Some larger items can't ship to P.O. boxes due to carrier restrictions. We'd recommend using a physical address at checkout to keep things moving smoothly.
My order arrived damaged or never showed up. What now?+
So sorry, that's the last thing we want for your game night. Email mahjmood@gmail.com within 10 days of delivery with photos and details, and we'll get it sorted right away.
Returns
What's your return policy?+
All sales are final. We're so sorry we're not able to accept returns or exchanges, but we're always here if you have questions before you order.
My item arrived damaged or defective. Can I get a replacement?+
Yes. Email mahjmood@gmail.com with photos and we'll resolve it quickly. Damaged, defective, or incorrect orders are always taken care of.
Products & Care
What are your tiles made of?+
Premium acrylic, engraved and UV printed for a crisp, long-lasting design.
Do your racks and pushers work with other brands' tiles?+
Yes, our racks and pushers are designed to accommodate all tile sizes.
How many tiles come in a set?+
Each set is a complete American mahjong set with 160 tiles, including 6 blanks and 10 jokers.
What's the difference between your travel and full-size sets?+
Travel sets use a smaller tile, made for a compact, on-the-go set. Full-size sets use our standard tile for everyday play at home.
Gifting & Community
Do you sell gift cards?+
Not at this time. Looking for gift inspo? Find us on Instagram at @mahj_mood for ideas and inspiration.
We're one email away
Email us anytime at mahjmood@gmail.com. We're two moms running this thing and we actually read every message.
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