Shipping policy

Shipping Policy

Thank you so much for shopping with MAHJ MOOD! We want your experience to be smooth from checkout to delivery, so here is everything you need to know about our shipping process:

1. Processing Time

    •    Orders are usually prepared and shipped within 3-4 business days after payment is confirmed.

    •    PRE-ORDER items will take between 4-6 weeks to ship after placing order. These items will be labeled as “pre-order” on our website.

2. Shipping Options

    •    We provide multiple shipping methods so you can choose what works best for you.

    •    Standard shipping: Typically arrives in 5–7 business days.

    •    Expedited shipping: Guaranteed delivery in 3 business days.

3. Shipping Rates

    •    Shipping fees are calculated at checkout based on your package’s size, weight, and destination.

    •    Keep an eye out for free shipping promotions, which we run from time to time!

4. Order Tracking

    •    Once your order ships, you’ll receive a confirmation email with a tracking number.

    •    Use this number anytime to check your order’s delivery status.

5. Shipping Limitations

    •    Certain products may have restrictions due to size, weight, or shipping regulations.

    •    For select items, we cannot ship to P.O. boxes—please provide a physical address at checkout.

6. Lost or Damaged Packages

    •    If your order is lost or arrives damaged, please reach out to our support team within 10 days of delivery.

    •    Include photos and details so we can resolve this issue for you quickly.

7. Returns & Refunds

    •    Please refer to our Return Policy for full details on returns and exchanges.

8. Contact Us

    •    Have shipping questions? Reach us anytime via the “Contact Us” section located on our website.

9. Policy Updates

    •    This policy may be updated from time to time. The most current version will always be available on our website.

Thank you for choosing MAHJ MOOD—we’re so grateful you’re here!